Refund Policy

Last updated: August 20, 2026

7-Day Money-Back Guarantee

Not happy with PhotoStudioGen? If your first purchase doesn't meet your expectations and you've used less than 10% of your included credits, email us within 7 days for a full refund.

How the Guarantee Works

Make Your First Purchase

Subscribe to any plan or buy a credit pack. Your 7-day guarantee window starts from the date of your first payment.

Try the Service

Use our AI tools, generate images, and explore everything PhotoStudioGen has to offer. Give it a real try — just keep in mind the 10% credit usage threshold.

Not Satisfied? Request a Refund

If it's not for you and you've used less than 10% of your credits, email us at support@photostudiogen.com within 7 days of your first purchase. We'll process a 100% refund to your original payment method.

Eligibility Requirements

To qualify for a refund under the money-back guarantee, all of the following must be true:

It is your first purchase (subscription or credit pack)
You are within 7 days of your first payment date
You have used less than 10% of the credits included with your purchase

What's Not Covered

Refunds will not be issued in the following cases:

You have used 10% or more of your included credits
Refund requests made after 7 days from your first purchase
Second or subsequent purchases (the guarantee applies to your first purchase only)
Subscription renewals beyond the first billing cycle
Accounts flagged for abuse or violation of our terms of service

Automatic Credit Refunds (Always Active)

Regardless of the guarantee window, we automatically refund credits to your account when we charged you but never used a generation attempt:

A request is rejected before generation starts (missing prompt or photo, tool temporarily unavailable)
A generation finishes but we fail to save the result

Moderated, filtered, timed-out, or otherwise failed AI attempts are not refunded. Our providers bill those requests whether or not a result is delivered.

Additional Exceptions

Beyond the 7-day guarantee, we may also consider refunds for:

Duplicate charges due to technical payment errors
Unauthorized transactions with proper documentation
Extended service outages (over 24 hours) preventing credit usage

TL;DR

✓7-day money-back guarantee on your first purchase
✓Eligible if you've used less than 10% of your credits
✓Credits refunded only if we never started a generation, or failed to save a finished one
✓Cancel subscriptions anytime — no lock-in

Need a Refund?

Email us within 7 days of your first purchase. If you've used less than 10% of your credits, we'll process a full refund. For any other billing questions, we're happy to help.

support@photostudiogen.com