Refund Policy

How the Guarantee Works

Eligibility Requirements

To qualify for a refund under the money-back guarantee, all of the following must be true:

• It is your first purchase (subscription or credit pack)
• You are within 7 days of your first payment date
• You have used less than 10% of the credits included with your purchase

What's Not Covered

Refunds will not be issued in the following cases:

• You have used 10% or more of your included credits
• Refund requests made after 7 days from your first purchase
• Second or subsequent purchases (the guarantee applies to your first purchase only)
• Subscription renewals beyond the first billing cycle
• Accounts flagged for abuse or violation of our terms of service

Automatic Credit Refunds (Always Active)

Regardless of the guarantee window, we automatically refund credits to your account when we charged you but never used a generation attempt:

• A request is rejected before generation starts (missing prompt or photo, tool temporarily unavailable)
• A generation finishes but we fail to save the result

If a provider's safety filter blocks a request, we keep a small flat fee to cover the provider's cost and return the rest of the credits. Accounts restricted to safe-for-work content are charged in full for blocked requests. Timed-out or otherwise failed AI attempts are not refunded, because our providers bill those requests whether or not a result is delivered.

Additional Exceptions

Beyond the 7-day guarantee, we may also consider refunds for:

• Duplicate charges due to technical payment errors
• Unauthorized transactions with proper documentation
• Extended service outages (over 24 hours) preventing credit usage