Refund Policy

Last updated: December 20, 2025

Important: All Sales Are Final

Due to the nature of our digital AI service and the immediate consumption of computing resources, all credit purchases are final and non-refundable. Please review this policy before making a purchase.

Why We Don't Offer Refunds

Instant Resource Consumption

When you generate an image, we immediately incur costs from our AI providers. These costs cannot be recovered or reversed.

Digital Product Nature

Credits are digital goods that provide immediate access to our AI services. Once purchased, they are delivered instantly to your account.

Free Trial Available

We provide 10 free credits to all new users so you can test our service before making any purchase decision.

We Do Not Refund

Unused credits in your account
Credits used for generations you're unsatisfied with
Credits used for failed generations due to content policy violations
Subscription payments after the billing cycle has started
Credits remaining when you close your account
Purchases made by mistake (please review before confirming)

Exceptions We May Consider

At our sole discretion, we may provide refunds or credits in the following exceptional circumstances:

Duplicate charges due to technical payment errors
Unauthorized transactions with proper documentation and dispute filing
Extended service outages (over 24 hours) preventing credit usage
Technical failures that consistently prevent image generation

Automatic Credit Refunds

We automatically refund credits to your account (not monetary refunds) when:

A generation fails due to our system errors
AI model returns an error or times out
Content is blocked by safety filters (credits returned)
Service experiences technical issues during generation

Before You Buy

To avoid any disappointment, we strongly recommend:

✓Use your 10 free credits to test the service first
✓Review credit costs for different AI models
✓Start with a smaller credit pack to evaluate quality
✓Read our terms of service and acceptable use policy

Questions or Concerns?

If you believe you have an exceptional circumstance or need assistance, please contact our support team:

support@photostudiogen.com